Guardians of Grail

cheapbag214s · Posted: Sun 21:11, 25 Aug 2013 Post subject: shoes that lost their shape

shoes that lost their shape,[link widoczny dla zalogowanych]
saundra gistanner wrote:
I brought a pair of shoes from the payless store in NYC at 125th street and the shoes lost their shape (I wore them,[link widoczny dla zalogowanych]. Could not get a credit or exchange for the shoes. I was told to write a comment and maybe someone would tell what to do to get a 17,[link widoczny dla zalogowanych].99 dollar credit for the shoes I still have,[link widoczny dla zalogowanych]!
I know this is way past the time you bought them, but here's some info from a former store manager. Any!! purchase can be returned for a full refund,[link widoczny dla zalogowanych], regardless of time, or if they were worn, if you have your original receipt (no copies,[link widoczny dla zalogowanych], or bank statements etc). If you do not have the receipt,[link widoczny dla zalogowanych], you will be credited with a store credit,[link widoczny dla zalogowanych], for the lowest sale price the shoes may have had. Depending on the age of the shoe, that could be the regular price or $2. It always helps to be as pleasant as possible, because if the associates are new they tend to have difficulty applying this very liberal refund policy. If they say no,[link widoczny dla zalogowanych], and you have your original receipt, ask to speak to the manager,[link widoczny dla zalogowanych], if they say no, because you don't have a receipt,[link widoczny dla zalogowanych], ask to speak to the manager. Always be nice though, I know this can be difficult, but most of the time,[link widoczny dla zalogowanych], they are not trying to be mean, they just don't understand why Payless is okay with people returning worn shoes.
Some customers have abused this policy but the oldest purchase/return I did was 2.5 years apart (they had the original receipt). In that case,[link widoczny dla zalogowanych], the shoes hadn't been worn but I have returned shoes worn,[link widoczny dla zalogowanych], that showed up as zero value (because they were so old they were no longer in the system), in those cases my store would credit $2 for a kid shoe,[link widoczny dla zalogowanych],$5 for a woman's shoe, and $10 for a man's shoe. Hope this helps anyone for the future.
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